Custom Order Process

Aside from the many in-stock items we carry for the Canadian Forces, and police and fire departments across Canada, much of our work comes from custom orders either for the public or private sectors. These custom orders range from custom aluminum buttons to nickel badges to hand or machine-embroidered patches to new styles of cap.

1. SUBMIT YOUR REQUIREMENTS

If the item you wish to replicate already exists, submit a sample. This ensures we can best match the colour and finish desired.

If the item you wish to have manufactured does not exist, submit detailed drawings or sketches. We recommend you visit our showroom for consultation and to view sample work.

2. PRICE QUOTATION

Once the design is finalized, a William Scully Ltd. representative will send an official quotation by e-mail or fax. Note that for many items, minimum quantities apply.

3. MANUFACTURING TIME

Manufacturing times depend on the quantity and type of custom item ordered. They can range from 3-8 weeks from the time the order was confirmed. As manufacturing delays can occur, it is important to advise of any event or required by dates at the time your order is placed.

4. QUALITY CONTROL

All custom items undergo a rigorous quality control inspection before being shipped.